贵州圣沣酒店

总结 Overall

1、阁下如何评价本酒店？
How would you rate our hotel on an overall basis?

2、阁下如何评价本酒店员工是否友善和有效率？
How would you rate our staff in terms of friendly and efficicent service ？

订房 Reservations

3、阁下如何预订本酒店？
How was your room reservation made ？

酒店销售及订房部 Hotel Sales & Reservation Department

旅行社 Travel Agent

其他 Others:

4 、当阁下入住时，资料是否正确？
Was your room reservation information correct upon chink-in ？

是 Yes 不 No

如不是，请列出不妥之处
If no,please specify:

接待处 Reception

5、阁下如何评价以下各项效率？
How would you rate our hotel's efficiency on?

餐厅 Restaurants/ 酒廊 Lounge

6、请阁下评价下列各餐厅设施的服务素质：
Please rate the services that you have experienced in the following outlets :

会议 Meeting/ 宴会设施 Banquet Facilities

7 、阁下如何评价以下各项？
How would you rate the following ？

	极佳	尚好	差
	Excellent	Average	Poor
设备 Facilities
食物品质 Food Quality
服务 Service
其它需要的设备？ Any additional facilities you would expect ？

客房 Guest Room

8 、阁下如何评价以下各项？
How would you rate the following ？

9 、客房所有设备是否操作正常？
Was everything in working order in your room?

是 Yes	不 No

如不是 , 有什么不妥 ?
If no,what was the problem?

一般资料 General Information

10 ．阁下下次到贵阳会否光临圣沣酒店？
On you next tirp to Guiyang ,will you return to ShengFeng Hotel?

客房水准 Quality of Guest Rooms		价格 Price
服务水准 Quality of service		地点 Location
餐厅水准 Quality of Restaurants		其他 Other
会议室水准 Quality of Meeting Rooms		其他 Other

11 ．阁下到访的目的为 ?
What was the primary purpose of you visit ?

休闲 Pleasure
会议 / 宴会 Convention/Meeting/Banquet
商务 Business

12 ．阁下是否熟识本酒店行政楼层设施及专有优惠 ?
Are you familiar with the facilities and privileges of our ShengFeng Executive Club Floor?

是 Yes	不 No

13 ．其它意见 ?
Any additional comments?

14 ．请填上以下资料 :
Please print the following information: