Overall
1、 How would you rate our hotel on an overall basis?
Excellent
Average
Poor
2、 How would you rate our staff in terms of friendly and efficicent service ？
 
Excellent
Average
Poor
Reservation Staff
Airport Representative
Dirver
Front Desk Staff
Guest Services
Concierge
Housekeeping Staff
Tel.Operators
Business Center
Executive Club Floor
Reservations

3、 How was your room reservation made ？

Hotel Sales & Reservation Department
Travel Agent
Others:

4 、 Was your room reservation information correct upon chink-in ？

Yes No
If no,please specify:
Reception

5、 How would you rate our hotel's efficiency on?

 
Excellent
Average
Poor
Check-in speed
Check-out speed
Restaurants/ Lounge

6、 Please rate the services that you have experienced in the following outlets :

 
Excellent
Average
Poor
Orlando Cafe

Golden Dynasty Chinese Restaurant

Sheng Feng Conference Center
Rhythming Bar
BOBO Street Club
Lotus Sauna
Room Service
Meeting/ Banquet Facilities

7 、 How would you rate the following ？

 
Excellent
Average
Poor
Facilities
Food Quality
Service

Any additional facilities you would expect ？

Guest Room

8 、 How would you rate the following ？

 
Excellent
Average
Poor
Cleanliness of Room
Attenttion to Details
Room Facilities
Overall Maintenance ?

9 、 Was everything in working order in your room?

Yes
No

If no,what was the problem?

General Information

10 ． On you next tirp to Guiyang ,will you return to ShengFeng Hotel?

Quality of Guest Rooms Price
Quality of service Location
Quality of Restaurants Other
Quality of Meeting Rooms

11 ． What was the primary purpose of you visit ?

Pleasure
Convention/Meeting/Banquet
Business

12 ． Are you familiar with the facilities and privileges of our ShengFeng Executive Club Floor?

Yes
No

13 ． Any additional comments?

14 ． Please print the following information:

Period of stay Room No.

Name

Company

Title

Address